Koa Custom 1/6 BJD OOAK - Effortless Cozy Doll - ToastDoll

We ship to most countries and regions worldwide, excluding certain remote areas and restricted territories.

1 Processing Time:

In-stock items ship within 2–5 business days; custom/made-to-order items ship within the production time specified on the product page.

2 Carrier:

Shipping carriers are selected at our discretion based on destination and operational requirements.

3 Shipping Cost:

Shipping costs are calculated automatically and displayed at checkout.

4 Delivery time:

Delivery times vary depending on the destination and carrier selected.

5 Mixed order:

Mixed orders containing items with different production times will ship together once all items are complete. By placing a mixed order, you accept this extended processing time. To receive in-stock items sooner, please place separate orders.

6 International Order:

International buyers are responsible for any taxes, duties, or customs fees incurred. We recommend checking your country’s regulations before purchase. Requests for refunds or returns will not be accepted under our Refund Policy due to high customs charges, failed customs clearance, or other customs-related issues, except where statutory return or cancellation rights are strictly mandated by local law (as outlined in our Refund Policy).

1. Each piece is handmade with love and care, making it truly one of a kind and never fully standardized.

2. The item you receive may differ slightly from the photos, showing minor handmade variations or slight color differences due to lighting and screen displays.

3. If the original materials become unavailable, they may be replaced with similar ones without prior notice.

4. Variations in materials or techniques may also result in minor differences, though we always strive to keep each piece as close to the description as possible.

5. As all handmade creations are final sale, we cannot accept returns, exchanges, or refunds. Please review product details carefully and feel free to reach out with any questions before placing your orders.

6. Exceptions are strictly limited to verified transit damage reported within 48 hours, or where statutory return rights are legally required. For our full terms, please refer to our complete Refund Policy.