Refund Policy

Part I: Special Nature of Handmade Products & Return Policy

1. Each piece in ToastDoll shop is handmade with love and care, making it truly one of a kind and never fully standardized. Due to the unique and non-standardized nature, we do not accept any form of returns, exchanges, or refunds, except for the specific circumstances outlined in Part II.
2. The characteristics of handmade products include, but are not limited to:
   • Each piece may differ in details and cannot be identical to other products or photos;
   • Minor handmade variations or imperfections may be present, such as loose threads, slight marks, or minor surface variations;
   • Actual colors may vary from product images due to lighting and display differences;
   • Final products may differ in materials from the original description due to supply or production changes, though we will make every effort to maintain similarity.
3. In light of these characteristics, please carefully consider and accept these inherent characteristics and limitations before purchasing. Be sure to review all product descriptions, notes, and photos thoroughly. Once sold, all sales are final and no returns, exchanges, or refunds will be accepted unless they meet the exceptional criteria in Part II. For any questions, please contact us before placing your order, and we will do our best to assist.

4. The following reasons will not be accepted for returns, exchanges, or refunds requests, including but not limited to:

   • Materials or texture not meeting personal expectations;
   • Differences in color or details compared with personal perception;
   • Dissatisfaction based on subjective judgment.

Part II: Damaged, Incorrect Items, or Special Regional Exceptions

1. If an item arrives damaged, or if the product does not match the order (e.g., wrong color, model, or style), you must contact us within 48 hours of receiving the package and provide clear, high-resolution photos showing the issue from multiple angles with adequate lighting.
2. We will assess the case and, in our sole discretion, arrange for a replacement or partial refund. Resolution will be based on principles of fairness and reasonableness.
3. If no claim is made within 48 hours of receipt, the item will be considered accepted as delivered, and we reserve the right to decline any related after-sales requests.
4. Special Regional Exceptions:
   • Eligibility: In regions where statutory return rights are legally required, order cancellations before shipping and returns after delivery are accepted for standard, non-customized items only, within the legally mandated timeframe.
   • Personalized Goods Exclusion: All custom or personalized items (including custom makeup dolls or items with buyer-selected specifications like size, color, packaging, etc.) remain completely non-cancellable and non-refundable under any circumstances.
   • Return Conditions: For eligible standard returns after delivery, items must be returned unused, undamaged, and in their original pristine condition. Otherwise, we reserve the right to refuse the return or decline a refund, and the customer shall be fully liable for any depreciation or loss of value.
   • Shipping & Duties: The customer is fully responsible for all international return shipping, packaging, and applicable duties.
   • Value Depreciation Deductions: Furthermore, due to the delicate and collectible nature of our creations, any handling, opening, or return processing will be deemed to cause a minimum of 10% diminished value (restocking loss), which will be deducted from the final refund for both cancellations and returns.

Part III: Policy Updates